Email us with your question, bug report, or feedback. We'll get back to you as soon as we can.
hq@scorionlabs.comFrequently asked questions
Location not working?
Check your device's location permission for Motuvia in system settings. The app needs location access to find nearby chargers.
No stations showing?
Increase the search radius under Filters, or pan the map to another area. Coverage varies by region.
Wrong charger info?
Station data originates from Open Charge Map. Report inaccuracies through their platform when possible.
Sign-in issues?
Google Sign-In is optional. Core map features work without an account. You can skip setup entirely.
Is my location sold to advertisers?
No. Location is used only to discover nearby stations. See our privacy policy for details.
Request deletion of Motuvia data
Motuvia does not host user accounts on our servers. Most data is stored on your device.
To delete your data:
- On your phone: Settings → Apps → Motuvia → Storage → Clear storage (or uninstall the app). This removes favourites, filters, vehicle profile, and other local app data.
- If you used Google Sign-In: Google Account → Security → Third-party access → remove Motuvia (optional; revokes sign-in).
- Email us: hq@scorionlabs.com with subject “Motuvia data deletion request”.
What is deleted: Local app preferences, favourites, profile fields, and cached data on your device.
What we keep: We do not store personal data on Scorion Labs servers. Emails to support may be retained for support/legal purposes per our privacy policy.